Reference: ZR_145_JOB

CRM Service Booking Advisor

Hanley, Stoke on Trent

Competitive Salary Package.

Purely Automotive Recruitment proudly offer an exciting role as CRM Service Booking Advisor for our client based in Stoke on Trent. Our client operates a number of premium automotive brands across Staffordshire, Cheshire and Greater Manchester. 

We are looking for a highly motivated Booking Advisor to join a busy after sales team in Hanley, Stoke-on-Trent.   

As part of the Aftersales Team, you will provide support and assistance by booking customer vehicles in for service and MOT’s. This will be telephone lead through both inbound and outbound telephone activities. Another part of the role will be to communicate suitable aftercare products or services to customers.   

You will have the responsibility to meet both the franchise and company standards in a service department booking environment.  

Your duties will include:  

  • Responding positively to customer telephone enquiries relating to service and repairs 
  • Proactively contacting existing customers to discuss and book their service and MOT 
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary 
  • Ensuring service bookings and appointments are managed efficiently and meet set manufacturer criteria 
  • Upsell additional products to customers, such as seasonal products and extras

What we’re looking for:  

  • Target driven and motivated 
  • Previous experience in a similar role 
  • Can confidently handle conflicting demands 
  • Friendly and professional manner with a smart appearance 
  • Excellent communication and IT skills
  • Excellent customer service and sales skills 
  • Team player 
  • Systematic, organised and detail orientated 
  • Honest, respectful and diligent 
  • Computer literate 
  • Strong customer service skills and outlook

Our client provides a competitive remuneration package together with a great working environment. They are committed to developing careers and offer the necessary training for you to progress. They will also recognise and reward your hard work, loyalty and achievements.  

To apply for this position, please follow the link on this page or for further information contact Jason Shenton at Purely Automotive Recruitment for a confidential discussion.   

Purely Automotive Recruitment is a dedicated automotive industry talent resourcing service provider operating across the UK and Ireland.           

Candidate application

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