Reference: ZR_410_JOB

Service Advisor

Torbay, Devon

£25k – £33k OTE plus Workplace Pension

Purely Automotive Recruitment Ltd offer an excellent opportunity for a motivated and experienced Service Advisor to join our client and their teams based in Torbay, Devon.

As Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up date at every stage whilst answering any questions or queries they may have. You will also liaise with Technicians & workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give best advice on their products and services to their customers.

This is a challenging role where customer excellence always comes firs t. You will take the time to talk to people, build a genuine rapport and identify exactly what customers want and need. Service Advisors work a variety of flexible patterns which can typically include a Saturday morning rota to ensure we provide customers with the highest possible levels of service.

We are looking for individuals with a proven track record as a professional Service Advisor from within the Automotive Industry. As this is a very demanding role, it is essential candidates can provide previous experience and knowledge as a Service Advisor. Product Training is provided through online E-Learning & Development, and outstanding courses are provided by the Manufacturer Training Department to support your full potential.

Ideally, you will also have excellent organisational and administrative skills along with good attention to detail. A working knowledge of Kerridge systems would be advantageous, but not essential.

Reporting to the Service Manager, the main objectives of the post are to: 

. To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service

. To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity

. To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop

. Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles

. Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Essential criteria for the position includes:

Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.

. An outstanding attitude and passion for customer service.

. Passion for automotive products and technology.

. Strong interpersonal and presentation skills.

. Ability to work autonomously.

. An enthusiastic, dynamic and team orientated personality.

. Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.

. Strong organisational and prioritisation skills.

. Team player that offers help and support to others.​

. Thorough knowledge of computer applications (MS Office, Drive)

Our client provides a fantastic working environment and are committed to ‘Developing Talent’ and ‘Building Careers’. They will also recognise and reward your hard work, loyalty and achievements. A competitive salary and bonus remuneration package await the right candidate for this position.

Apply now by completing the candidate application form and upload your C.V. or for a confidential discussion please contact Jason Shenton at Purely Automotive Recruitment Ltd.

Purely Automotive Recruitment Ltd is a dedicated Automotive Industry talent resourcing service provider operating across the UK and Ireland.

Candidate application

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