Reference: ZR_170_JOB

IT Helpdesk Engineer

Stoke on Trent

Competitive Salary Package.

Purely Automotive Recruitment Ltd are searching for a driven and self-motivated IT Helpdesk Engineer to join our client based in Stoke on Trent, Staffordshire. Our client is a large family-owned dealer group representing a number of premium vehicle brands across their operations.   

Key responsibilities: 

  • Managing and monitoring all installed systems and infrastructure 
  • Installing, configuring, testing and maintaining operating systems, application software, system management tools & all hardware within a workstation or laptop – HDD, RAM, Additional Cards etc
  • Ensuring the highest levels of end user systems availability at all times 
  • Maintain software update policies & deployment 
  • Provide some 1st and mainly 2nd level support 
  • Liaise with vendors, support partners and other IT personnel for problem resolution 
  • Driving License essential. 


We are looking for a Helpdesk Engineer to help, maintain, and troubleshoot a rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. 

Qualified Helpdesk Engineers will have a background in IT, Helpdesk support & Helpdesk analysis. Must have the ability to be a competent unsupervised Helpdesk Engineer on a hands-on basis dealing with End Users, Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial.  


ONC/OND Or HNC in Computer Science, Engineering or a related subject. 

MCSE Qualifications relating to Windows & Office are highly desirable. 

Proven work experience in installing, configuring and troubleshooting: 

  • Microsoft Windows 10 
  • Microsoft Office 2010 to 2019 
  • Experience of Active Directory & Group Policy & how it manages end users as well as systems 
  • Google Workspace – User & Mailbox setup, assigning Groups etc 
  • Dell PC and Laptop hardware 
  • Apple Mac OSX 10 & above 
  • Apple mobility products both tablet & smartphone 
  • Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls)
  • Solid systems analysis skills 
  • Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP) 

Minimum 3 years working experience as a Helpdesk Administrator in all the above Operating Systems & Applications with solid, proven experience in the administration and performance tuning of the same. 

Experience with monitoring systems of all platforms 

Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. 

Providing reports and information to the Group IT Manager. 

You will need to be able to keep all of the systems running smoothly & manage backups, 

Deploying critical updates when needed on the Windows 10 platforms. 

Plan and manage work streams, allocating and managing work for team members & contractors alike. 

Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. 

Proven experience of working with an IT Helpdesk is essential. 

Evidence of a strong team ethic and communication skills will be required. 

The candidate must have good Excel skills and good Web Portal experience. 

Desirable skills: 

PBX Act/3CX VoIP phone system, Avaya IP Office v5 ESET Management Server / Workstation 

Experience in IT infrastructure deployment and ongoing support. 

Candidates must hold a full UK driving licence.  

Our client represents a number of premium automotive brands across Staffordshire, Cheshire and Greater Manchester. They also provide a fantastic working environment. They are also committed to developing talent and building careers. They will also reward your hard work, loyalty and achievements. A competitive salary awaits the right candidate for this position.      

To apply now, please follow the link and upload your C.V. For a confidential discussion please contact Purely Automotive Recruitment on 07775 560448    

Purely Automotive Recruitment Ltd are a dedicated Automotive Industry talent resourcing company operating across the UK.    

Candidate application

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