Customer Satisfaction Assistant

Located in Crewe or Stoke on Trent

Competitive Salary and Bonus Remuneration Packages.

Purely Automotive Recruitment Ltd currently offer an exciting position as Customer Satisfaction Assistant to join our client based in Stoke on Trent, Staffordshire.   

This role will initially be based within our clients’ aftersales functions; however, the position does have the potential to expand along with further opportunities in the future.  


  •  To work with the management team to maintain best practices to provide efficient communication with all customers 
  •  To meet regularly with the service managers and provide feedback to help improve customer service levels, business culture, response times and provide proposals to improve the customer experience 
  •  To help contribute towards the financial performance of the business by increasing customer satisfaction

Character Traits:  

  • To be self-motivated and enthusiastic with a strong work ethic 
  • To be able to deliver consistent high standards of customer service
  • To provide strong levels of communication 
  • To possess strong interpersonal skill

This position would suit individuals wishing for work within school hours, however would equally suit a full-time candidate. The role can also be based in Hanley or indeed in Crewe.  

If you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit for this position.  

Our client represents a number of premium automotive vehicle brands across Staffordshire, Cheshire and Greater Manchester. They provide a fantastic working environment and are committed to ‘Developing Talent’ and ‘Building Careers’. Our client will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from a company pension and full training.     

To apply for this position please follow the link on this page. For further information about this position please contact Jason Shenton at Purely Automotive for a confidential discussion.       

Purely Automotive Recruitment is a dedicated Automotive Industry talent resourcing company operating across the UK and Ireland.    

Candidate application

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