Reference: ZR_446_JOB

Account Manager

Stockport

Competitive Salary, Workplace Pension & Bonus £23k – £40k OTE

Purely Automotive Recruitment is offering an exciting opportunity for a focused and dynamic Account Manager, for our client based in South Manchester. Our client is a well-established company specialising in both car and van leasing and personal contract hire to businesses and private individuals across the UK.

Ideally you will have a successful sales background in automotive business to consumer Online Sales or Account Management, with the ability to win new clients and manage existing accounts whilst providing excellent customer service.

Requirements

The role is open to qualified candidates located within a commutable distance to south Manchester.

Responsibilities:

  • Be the single point of contact for all customer enquiries across a range of vehicles, financial products and services
  • To fully understand and be able to explain clearly to customers all forms of finance offered by the company and which funders offer them
  • Responsible for the qualification of customer enquiries, diligently completing know your customer to fully understand their requirements
  • To establish the benefits and challenges of each selected finance provider and provide detailed reasoning behind why you have selected this product.
  • To have an acceptable level of knowledge of tax and how it affects the company and/or the individual
  • Solid product knowledge of electric vehicle and charging point technology and be able to effectively explain the benefits of electric when compared to fuel technology
  • Robust knowledge of our agreed third-party partners’ products & services and be able to confidently explain these to our customers
  • Conduct fact find with customers and where required speak to dealers to build and specification for customer quotes
  • Build and maintain strong customer relationships throughout the buying cycle
  • To listen to clients’ needs and requirements, by qualifying a customer correctly, and make a number of recommendations/suggestions. Ensuring the customer receives the products and services requested in a timely manner
  • Work with our Manufacturers & /Dealers to source stock vehicles for the customer
  • Operate and understand our leasing company systems. Obtain the best price for the customer by using these systems efficiently.
  • Obtain a signed customer order form & obtain a fully completed customer finance proposal, incorporating all necessary data protection requirements
  • Advise the customer of the finance company’s decision. Obtain additional information, where appropriate, from the customer and transfer this to the finance company.
  • Negotiate discounts and favourable terms with a dealer or manufacturer.
  • Understand and operate within the framework of the BVRLA (British Rental and Vehicle Leasing Association).
  • Work within the guidelines of the Financial Conduct Authority.
  • Treat Customers Fairly.
  • Proactive mindset, ability to work autonomously and at a fast pace
  • Solid sales skills, negotiation & closing of deals
  • Ability to manage high volumes of activity whilst maintaining accuracy of work
  • Solid organisational skills, able to multi-task and prioritise workload
  • Adaptable, willingness to learn new processes and tasks

Key Performance Indicators/Measures of Success

  • Adherence to Individual Operating Plans for conversion & written volume
  • Accuracy of customer documentation within agreed tolerances
  • Customer complaints or FCA & BVRLA principal breaches
  • Adherence & utilisation of telephony, text & Monday ways of working

Benefits

This is an exciting role within the business, providing great scope for the right person to develop and progress within the company.

Our client also recognises hard work, loyalty and achievements based on performance, and offers the right candidate a very competitive salary package together with a car allowance.

To apply now please click the link or for a confidential discussion please contact Purely Automotive Recruitment.

Purely Automotive Recruitment is a dedicated talent resourcing company serving the Automotive Industry across the UK .  

Candidate application

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